Our Policies

• Achieving the highest level of customer satisfaction: We are committed to understanding and meeting the needs and expectations of our customers. We continually collect and analyse customer feedback and use this information to improve our products and services.
• Valuing the training, motivation and involvement of our employees: Our employees are the most valuable asset of our organisation. We invest in the training and development of our employees and strive to ensure their motivation and involvement. We train and support our employees in a manner that helps us achieve our quality objectives.
• Building long-term and mutually beneficial relationships with our suppliers: Our suppliers are important partners who help us deliver our products and services. We work to build long-term and mutually beneficial relationships with our suppliers; we take care to understand their needs and expectations and to work together to meet those expectations.
• Managing our processes efficiently and effectively: Our processes form the foundation of our organisation's performance. We focus on managing our processes efficiently and effectively, analyse them continually and seek out opportunities for improvement.
• Developing innovative and creative solutions: We strive to develop innovative and creative solutions to meet the needs of our customers. We continually improve our products and services and expand into new markets.
• Being responsible towards society and the environment: We work to be an organisation that is responsible towards society and the environment. We design and deliver our products and services with their environmental impact in mind.

Our quality policy has been adopted and is applied by all employees of our organisation. Our quality objectives are reviewed periodically and our performance is monitored. We provide the resources necessary to continually improve the effectiveness of our quality management system.

• Environmental impact assessment and reduction: We give priority to the work required to identify the adverse environmental impacts of our products and services and to minimise those impacts. We identify environmental risks in our projects and develop effective strategies to reduce them. We carry out regular analyses and audits to assess environmental impacts and draw up action plans based on the results.
• Resource efficiency: We adopt innovative approaches to the efficient use of energy, water and other natural resources and reduce waste. We reuse resources wherever possible and support recycling. To improve energy efficiency, we use energy-saving technologies and make improvements by regularly monitoring our energy consumption.
• Waste management: We apply effective waste management to minimise the environmental impact of our waste. We attach importance to our recycling efforts and use environmentally friendly disposal methods. We continually review our processes to reduce waste generation at source and take steps to improve our waste management plans. We apply specific procedures to ensure the safe management of hazardous waste.
• Compliance with legal and other requirements: We ensure full compliance with all environmental legislation and the relevant standards. We continually monitor this compliance and make the necessary updates in a timely manner. We closely follow changes in environmental legislation and adapt our compliance processes accordingly. We also adopt international environmental standards and integrate best practices in this field into our corporate culture.
• Employee involvement and awareness: We organise training programmes to ensure that our employees act in an environmentally responsible manner. The entire team fulfils its responsibilities to raise environmental awareness and improve environmental performance. We also encourage our employees to take part in environmental improvement processes and give consideration to their suggestions.
• Continual improvement: We continually monitor, measure and improve our environmental performance. In line with the principle of continual improvement, we periodically review and update our environmental objectives. By tracking our environmental performance indicators, we evaluate the extent to which we achieve our objectives and plan improvement actions where necessary. We closely follow technological developments and innovations in the sector and continually update and improve our environmental management systems.
• Stakeholder engagement: We work in cooperation with our business partners, suppliers and other stakeholders to ensure the success of our environmental policy. We also expect our suppliers to adopt environmentally responsible practices and encourage them to do so.
• Community and social responsibility: We do not confine our environmental responsibility to internal practices alone; we also contribute to the spread of environmental awareness throughout society.

At TEDEG Defence, we will continue to contribute to a more sustainable future by reflecting our respect for the environment in all our activities.

• Confidentiality: All information assets are protected against unauthorised access and may be accessed only by authorised persons. In line with the principle of confidentiality, levels of access to information have been defined and authorisations have been granted in accordance with these levels. In this way, access to information is provided only in line with business requirements, and the necessary controls are carried out.
• Integrity: The accuracy and completeness of information assets are preserved, and the necessary measures are taken against alteration or damage. To ensure the integrity of information, changes are made traceable and regular checks are carried out. The accuracy, completeness and consistency of every type of information asset are protected.
• Availability: Information is made accessible to authorised persons at the time it is needed. Within this scope, the necessary measures have been taken in our information technology infrastructure and backup procedures have been established to ensure business continuity. In emergency situations, continuity of access to information is maintained so as to prevent disruption to business operations.
• Legal and regulatory compliance: We act in accordance with national and international legislation and customer requirements concerning information security. Legislation and industry standards in the field of information security are followed regularly, and our policies are updated in line with these requirements. In addition to fulfilling its legal obligations, our organisation aims to provide guidance on information security to its employees and stakeholders.
• Continual improvement: The information security management system is continually developed, and threats and risks are assessed regularly. Within this scope, risk analyses and internal audits are carried out regularly to identify areas for development and to implement improvement actions. New technologies and solutions relating to information security are followed and integrated into our organisation.

Within the scope of information security, training is provided to raise the awareness of all our employees, and working principles consistent with our policies are developed. All our employees are obliged to act in accordance with the information security policies and attend periodic information security training. The confidentiality, integrity and availability of our customers' information is one of our most important priorities, and we exercise the utmost care in this regard. The effectiveness of our information security policy is reviewed regularly, and updates are made in light of suggestions and complaints.

• Providing a safe working environment: We create safe and healthy working environments that minimise risks for all our employees. Through regular risk assessments and inspections carried out in the workplace, potential hazards are identified in advance and the necessary measures are taken.
• Continual improvement: We develop processes aimed at continually improving our occupational health and safety performance and ensure the participation of our employees in this process. Our fundamental objective is to identify nonconformities arising in our processes, to carry out corrective and preventive actions and to monitor performance indicators periodically.
• Training and awareness: We organise regular training and raise awareness to ensure that our employees are informed about occupational health and safety. Our training programmes are planned for newly recruited employees, for those whose duties change and, at defined intervals, for all employees.
• Legal compliance and conformity with standards: We comply with national and international occupational health and safety legislation and the relevant standards. Fulfilling in full the requirements of all laws and regulations in force and acting in cooperation with the relevant authorities is one of our fundamental principles.
• Risk analysis and preventive measures: We identify and analyse potential risks and take preventive measures to minimise occupational accidents and occupational diseases. For hazards identified through risk assessments, measures such as the use of appropriate protective equipment, engineering controls and safe working methods are put in place.
• Employee participation and communication: We encourage the participation of all our employees in occupational health and safety processes and provide open channels of communication. The feedback, suggestions and observations of our employees play an important role in improving our occupational health and safety performance.
• Emergency preparedness and response: We regularly carry out the planning and drills necessary to be prepared for potential emergencies and to respond effectively. Periodic drills are held to improve the availability of emergency equipment and our employees' ability to use this equipment.

At TEDEG Defence, we aim to protect the well-being of our employees by establishing a healthy and safe working culture and to sustain that culture. Acting in full awareness of our responsibilities for occupational health and safety, ensuring the sustainability of a safe and healthy working environment is one of our greatest objectives.

• We aim to improve energy efficiency in all our processes. We apply innovative solutions to minimise energy consumption in production, design and engineering activities.
• We use energy-saving technologies at our facility and raise the awareness of our employees in this regard.
• We support the use of renewable energy sources.
• We commit to reducing our carbon footprint in order to contribute to environmental sustainability.
• We comply with all national and international legislation relating to energy.
• We continually review our energy management systems and carry out improvement work aimed at enhancing our performance.
• We aim to develop innovative solutions that improve energy efficiency in our products and projects.
• We provide guidance to our customers and business partners on energy management and energy saving.
• We adopt a transparent approach with regard to our energy policies and objectives.
• We organise training and events to raise the awareness of our employees and business partners on energy efficiency.

Our Objectives

• To achieve energy savings of at least 5% each year.
• To increase the share of renewable energy sources in our energy use.
• To make technological solutions that reduce environmental impacts standard across all projects.
• To optimise energy costs by implementing sustainable energy management systems.

At TEDEG Defence, we commit to providing the resources necessary to ensure that our energy policy is applied across all our processes and to continually improve our energy management performance. This policy is a fundamental part of our company's sustainability vision.

1. Product safety in design

• All products are designed taking into account safety requirements in addition to functional requirements.
• Risk analyses are carried out so that potential hazards are identified in advance and eliminated.
• No solution that could put the user or the environment at risk is accepted in the design.

2. Safety measures in the production process

• Critical processes are controlled as special processes, and traceability is ensured.
• Production is carried out by qualified personnel using certified equipment.
• The material certificates and technical suitability of all components used in the production process are verified.

3. Testing and verification

• Prior to dispatch, all products undergo electrical, environmental and functional testing in accordance with the relevant standards.
• Test results are recorded so that traceability is available when required.
• Corrective and preventive actions are implemented for faults that directly affect safety.

4. Employee awareness and training

• Product safety awareness is instilled in all personnel.
• The relevant employees receive periodic training in product safety, error prevention and quality control.

5. Supplier management

• Supplier evaluation and approval processes are carried out rigorously for all outsourced processes that affect product safety.
• A commitment to product safety and quality is obtained from suppliers of critical components.

6. Process improvement and feedback

• Customer feedback, safety complaints and internal audit results are analysed regularly.
• Continual improvement activities are planned on the basis of the data obtained.

This policy is binding on all activities carried out within TEDEG Defence, and all employees are expected to act in accordance with it.

1. Warranty period and coverage

• The standard warranty period is 24 months from the delivery date of the product. An extended warranty (for example 36 months) can be offered by contract according to programme requirements.
• Within the warranty period, non-conformities caused by design, manufacturing or material defects are remedied free of charge; the decision to repair or replace is made by TEDEG based on the fault analysis.
• User error, unauthorised intervention or modification, physical damage sustained in the field, use outside the electrical and environmental limits stated in the datasheet, and consumables are excluded from the warranty.
• A repaired or replaced product remains under warranty for the remainder of the original warranty period.
• Where on-site intervention is required abroad, travel and accommodation costs are regulated separately in the contract.

2. Fault reporting and RMA process

1. 1.Notification: A fault or revision request is submitted in writing together with the product part number (P/N), serial number and a description of the fault. The "Technical support / RMA" subject on the contact form or info@tedegcompany.com can be used.
2. 2.Registration and response: The request is registered within 24 hours at the latest; the customer is given an RMA (return) number and the planned intervention method.
3. 3.Intervention method: Remote intervention, on-site intervention or return of the product to our facility. Faults that cannot be resolved remotely or on site are returned together with the dispatch note and the fault report form.
4. 4.Fault diagnosis: For products under warranty, diagnosis and repair are free of charge. For products outside the warranty, an estimated cost (materials and labour) is presented before repair; repair starts after customer approval, and a product whose repair is not approved is returned against the diagnosis fee.
5. 5.Repair, test and return: Repaired products pass the same final inspection and functional tests as newly manufactured products; if hardware or software has changed, the configuration record is updated. The product is shipped with the test result form and the repair tracking record. The standard domestic repair target is 5 business days from the arrival of the product at our facility; deviations due to spare part lead times are communicated to the customer in advance.

3. Spare parts, maintenance and support period

• For every product whose series production has ended, spare parts or a form-fit-function equivalent are supplied for 10 years from the end of series production.
• A periodic maintenance table and a spare parts list are delivered with the product; field-replaceable modules, maintenance kits and spare fuses are stated in the product datasheet.
• Technical support is provided by phone and e-mail on business days between 09:00 and 18:00 (GMT+3); 24/7 support and periodic maintenance services are defined by contract.
• For our customers abroad, first-level support (diagnosis, module replacement, consumables) is provided by our authorised distributor; board-level repair and testing are carried out at TEDEG's facility in Ankara.

4. Delivery documentation

• Every shipment is accompanied by a certificate of conformity (CoC) and a serial-numbered final inspection and functional test result form.
• The user and maintenance manual, the assembly instruction and the connector/cable interface definitions (ICD) are part of the product delivery package.
• The acceptance inspection and test procedure (ATP), test reports and MIL-STD test summaries are shared on request under a non-disclosure agreement.

5. Product change notification (PCN) and obsolescence management (EOL / LTB)

• Changes to the approved configuration are managed according to the MIL-STD-973 / ACMP classification. Class 1 changes that affect the product's interchangeability, performance, safety, interfaces or lifecycle cost are notified to the customer in writing (PCN) and submitted for approval; Class 2 changes such as document corrections and standard material changes do not require notification.
• The supply status of critical components is monitored from the design stage onwards using the IEC 62402 and SD-22 (DMSMS) approach; manufacturers' NRND, LTB and EOL announcements are tracked and equivalent component options are kept in the bill of materials (BOM).
• If a product is to be discontinued, customers receive a written EOL notice at least 12 months in advance and a last-time-buy (LTB) window of at least 6 months. Repair and spare parts support for discontinued products continues for the period stated in section 3.
• The recommended successor product and migration notes are stated in the notification.

6. Product recall

• A recall process is initiated where product safety, performance issues or legal requirements make it necessary. Affected customers are notified in writing of the reason for the recall, the risks, the actions required and how to return the product to TEDEG; the products are inspected, repaired, updated or replaced, and the process is reported.

All requests and records under this policy are retained for 10 years. Contract-specific warranty and support terms take precedence over the general terms in this policy.

• Sourcing from approved sources: Components are procured from the original component manufacturer (OCM) or the manufacturer's authorised distributors. Our approved supplier list is updated through an annual performance evaluation.
• Additional controls for broker sourcing: Components that cannot be obtained through approved channels are procured only with project team and management approval, after a component-specific risk assessment and with extended incoming inspection; non-destructive and destructive tests are applied where necessary.
• Documentation chain: A manufacturer analysis/test certificate and a certificate of conformity (CoC) are required for every procured item; material with incomplete documentation is held in the quarantine area and is not released to production until quality control approval is given.
• Suspect and counterfeit part management: Suspect, counterfeit or unapproved parts are quarantined, recorded and destroyed in a way that prevents reuse; the manufacturer, the relevant authority and the customer are informed where necessary.
• Traceability: Every shipped product is tracked by serial number; the lot and procurement records of the critical components used are retained for the life of the product.
• Obsolescence monitoring: The lifecycle of critical components is monitored using the IEC 62402 and SD-22 (DMSMS) approach; alternative and equivalent options for supply-risk components are identified at the design stage.
• Training: Purchasing, quality control and production personnel receive regular training on counterfeit part awareness, quarantine and reporting processes.
• Supplier contracts: Obligations regarding authenticity, traceability and counterfeit part risk are defined explicitly in supplier contracts; our subcontractors are expected to follow the same principles.

Our procedure is based on the counterfeit parts prevention requirements of AS9100 Rev. D and the IEC 62402 and SD-22 (DMSMS) guidelines; this statement is not a claim of certification.